Qualitative Research Consultants Association
Press CTRL+P to print this pageClose Window
Email this page to a friend
Deadline
11/30/2009
Contact
Pia Geronimo
Category
Computing MIS Internet Development
Location:
San Francisco, CA
Deadline
11/30/2009
Title
Researcher, Qualitative User Experience (Usability)
Qualifications/Job Description
AnswerLab conducts custom user experience research to improve websites, software and mobile applications.  Our clients include industry-leaders such as Yahoo!, eBay, PayPal, Wells Fargo, Honda, Harley Davidson, Nissan, Intuit, Cisco, ING Direct, Pizza Hut, and Genentech.  Example research methods include online customer experience evaluations (survey & web behavioral analysis), one-on-one website usability sessions (interviews), focus groups and mobile/iPhone studies.  

Our mission is to be the most trusted source for research on the experience of online customers. We are passionate about providing top-notch service to clients and offering a fun, rewarding work environment for our team members. AnswerLab was recently named in the Inc. 500 list of fastest growing privately-held companies in America, and was ranked the #1 user experience research firm on the list.

AnswerLab is looking for a top-notch Qualitative User Experience Researcher to play a key role in driving the success of our clients’ online businesses.  This role should interest you if you have:
  • Developed solutions, discussed/consultative options, and written proposals for clients;
  • Led consulting engagements with clients;
  • Conducted qualitative usability research studies, ideally on large-scale websites or web-based applications;
  • Designed and written discussion guides, screeners, test protocols, and questionnaires;
  • Moderated one-on-one usability sessions and conducting other types of usability studies;
  • Used online/remote usability tools and survey software;  
  • Conducted presentations with senior-level business managers/stakeholders; and
We understand that strong candidates can come from a variety of backgrounds. While specific experience is important, we are ultimately looking for candidates who have the personal characteristics to thrive in our growing client-focused business. If you are confident in your ability to meet the requirements described above, we’d like to talk with you! The ideal candidate will likely meet the criteria listed below:  
  • Possess a college degree.  A post-graduate or training in Experimental Psychology, Cognitive Psychology, Human Factors, Human Computer Interaction, or other related discipline with a solid foundation in research-based design using both quantitative and qualitative methods, is desirable.
  • A demonstrated ability to: 1) work independently and drive towards deadlines, 2) produce high-quality deliverables for clients, and 3) think creatively and solve problems.
  • Drive all aspects of projects, including understanding the client's needs, developing a plan and moderator guide, running user sessions, conducting analysis, and developing targeted recommendations.
  • Strong initiative and the drive to succeed in a growing client-focused business.
  • Handle multiple concurrent projects, tracking deliverables and timelines.
  • Consulting experience, either in research specifically or with a management consulting firm that uses analytical data to support conclusions.
  • Experience working on international usability/user experience projects, is a plus.
  • The ability to engage with business and research managers in Fortune 1000 companies.
  • Excellent communication skills- written and verbal.
  • Solid presentation skills, including building PowerPoint presentations and presenting results and recommendations to clients.

This is a full-time, regular, exempt position. Compensation will based on experience.

Why consider working at AnswerLab?
As a growing company we offer you the opportunity to make significant contributions to the success, direction and growth of the company.

  • As our company grows you’ll have the opportunity to wear many hats.
  • Location! We are located right at the corner of Market and New Montgomery in the heart of San Francisco. We are a 1-minute walk from the Montgomery Street BART, and walking distance to countless restaurants and coffee shops.

Interested? We’d like to hear from you. Please visit our career page, http://answerlab.com/about/careers/openings.php, and submit your resume for consideration.


Misc: No agencies or recruiters. AnswerLab is unable to provide U.S. employment/visa sponsorship. Local Bay Area candidate preferred.   

 
Web Site
answerlab.com/about/careers/openings.php
Company Profile:
AnswerLab conducts both qualitative and quantitative research that provides actionable insights into customer experience with websites, software and mobile applications. AnswerLab works with clients at any phase of product development—from concept testing to implementation to ongoing benchmarking and tracking. AnswerLab’s research provides clients with the confidence needed to make important design decisions and offers detailed insights into the thoughts and attitudes of target customers. AnswerLab designs the appropriate methodology for each project, manages the project from start to finish and delivers the “a-ha moments”. Our clients include industry-leaders such as Yahoo!, eBay, PayPal, Wells Fargo, Honda, Harley Davidson, Nissan, Intuit, Cisco, ING Direct, Pizza Hut, and Genentech. Example research methods include online customer experience evaluations (survey & web behavioral analysis), one-on-one website usability sessions (interviews), focus groups and mobile/iPhone studies. Our mission is to be the most trusted source for research on the experience of online customers. We are passionate about providing top-notch service to clients and offering a fun, rewarding work environment for our team members. AnswerLab’s strong level of service has been recognized in the market. AnswerLab was recently named in the Inc. 500 List of Fastest Growing Privately-Held Companies in America, and was ranked the #1 user experience research firm on the list. The company was also named to the San Francisco Business Times’ List of Top 100 of Fastest Growing Private Companies in the Bay Area. AnswerLab was the #1 user experience research firm on the list and #49 overall.
Division:
Does the position offer: (Hold CTRL to select multiple):
Close Window